Let's be honest, you might think differently but you and us are not perfect yet. From time to time we make mistakes that end up as bugs in the Open Build Service (OBS) and it's also not unheard of that you need help to wrap your head around something. But don't despair, as Free Software project we're commited to work together and collaborate. Here is how we do that.
There is a vibrant community of developers, admins and users that support each other in their usage of the OBS. They meet online in a the OBS IRC chat or on the OBS mailing list (archive). Here you can ask questions if you have trouble understanding something, you can seek advice and mingle with other OBS community members.
In the unfortunate event you've hit a bug in the OBS we depend on you to report them. A bug can be a defect in the software, a wrong paragraph in the documentation, a dead link on the website or any other problem you are sure you can't do anything about. We track bugs on github. If you need help entering an issue, github has a a great blogpost about that.
Sometimes it's not really a defect that is bugging you, but missing functionality. You have an idea how to make OBS better, faster, stronger. Those ideas we call feature and we track them in openFATE, the feature- and requirements management system of the openSUSE community. How to use openFATE is documented in their wiki
We ourselves currently have no product or service offering around OBS. But we are cooperating with preferred partners to allow customers using OBS in productive build environments. So if you need consulting, training or support with respective service level agreements (SLA) please contact a partner listed below.
B1 Systems offers consulting, customizing, general support and trainings around the OBS.