Introducing Shared Canned Responses

Introduction

OBS has featured canned responses for a while now. Previously, users could only create personal canned responses under their profiles. With this latest update, we have expanded the feature so they can be shared across projects and packages.

We started the redesign of the request workflow in August 2022. Then, in September 2022, we focused on the support of multi-action submit requests. We continued in October 2022 with improvements regarding the Build Results tab and superseded conversations, and we presented build results with a pinch of salt in November 2022. In January 2023, we worked on facilitating the review process. In February 2023 we enhanced the review process with comments on changes. Later, in April 2023, we focused on improving the comments on changes and supporting new types of actions. In June 2023 we worked on maintenance action types. In July 2023 we introduced Set Bugowner action and diff comments for non-beta users. In September 2023 we focused on Build Results Summary Gets Into Shape. Later 2023, in November, we added the Build Status Refresh and Other Insights on Our Request Page. The year 2024 started with Revamping the Request Build Status Page and Introducing the Dark Mode. We continued in February with Build Results Summary Chart Links to Build Results Overview and in April with Improvements On the Redesigned Request Page. In April 2025 we worked again on the Request Page by improving UI/UX aspects. In July, we introduced Two More Steps Toward a Better Requests Page. And in August we expanded the feature by RPM Lint Results for Multibuild Flavors and other Improvements and RPM Lint Filtering. Recently, we introduced Shared Canned Responses for Projects and Packages.

The request redesign is part of the beta program. If you want to try it out, please join the program.

Shared Canned Responses

Until now, canned responses were strictly linked to individual users. With this new update, users can attach canned responses to projects and packages, allowing them to be shared among the reviewers of a request.

Canned Responses Now Available for Request Reviews

Canned responses are now also available for request reviews. This means that when you are requesting a review or reviewing a request, you can use canned responses.

Currently, shared canned responses are utilized exclusively on the request page. They can be used when:

• Adding new comments to a request
• Submitting a request decision
• Requesting a review
• Reviewing a request

Canned Response API Endpoints

Canned responses are fully accessible via our API. You can find the complete details in our API documentation.

Conclusion

These updates are now live! We build OBS for you, so your feedback is always valuable. Let us know what you think by sharing your experience.

How To Give Us Feedback

There are two ways to reach us:

• On GitHub, by opening an issue and / or commenting on an already opened issue.
• On IRC, by talking directly to us. We are in the channel #opensuse-buildservice on Libera.Chat.

Please note that we favor GitHub to gather feedback as it allows us to easily keep track of the discussions.